Voice Agent

Vera

“I answer, qualify, schedule, and hand off without making callers repeat themselves.”

I handle the routine conversation, preserve context, and transfer the caller with a useful summary when a person needs to take over.

Hire Vera for your industry See the five layers

Voice: Natural, patient, adaptive.
Outputs: Qualified caller record · Booked appointment

What I handle

Concrete workflows. Reviewable outputs.

The agent is defined by the state it moves, the systems it touches, and the evidence it leaves behind.

Inbound answering

Primary output: Qualified caller record.

Qualification

Primary output: Booked appointment.

Scheduling

Primary output: Transfer brief.

FAQ handling

Primary output: Call summary and follow-up.

Call summaries

Configured around your approved systems and review path.

Human transfer

Configured around your approved systems and review path.

Typical outputsQualified caller recordBooked appointmentTransfer briefCall summary and follow-up

Five-layer architecture

Vera is specific about where autonomy starts and stops.

Every layer is configured for the client environment. Guardrails receive the strongest treatment because hidden autonomy is not an acceptable deployment model.

Trigger

An inbound call, missed-call event, requested callback, or scheduled outreach window.

Reasoning

Identifies intent, follows the approved conversation path, detects uncertainty or urgency, and selects handoff timing.

Tools

Telephony, scheduling, CRM, knowledge base, messaging, and human-transfer routing.

Memory

Current call context, approved business facts, caller-provided details, consent state, and limited follow-up history.

Guardrails

Never gives professional advice, hides that it is automated, records without the configured consent path, or blocks access to a person.

Industry configurations

Put Vera inside the operating reality of your firm.

Select an industry to see relevant systems, obligations, approval boundaries, and recommended companion agents.

Medical & Dental

Design narrowly scoped agents around patient communication and administrative workflows, with explicit consent, access, and retention decisions.

Configure for Medical

Real Estate

Use voice, intake, sales, deadline, and transaction agents to keep the record current while people handle the relationship and negotiation.

Configure for Real Estate

Insurance

Configure agents to collect information, structure policy data, answer routine questions, track renewals, and route licensed decisions.

Configure for Insurance

Law Firms

Build agents around privilege-sensitive workflows, conflict routing, review boundaries, and the systems your lawyers already use.

Configure for Law

Production pattern

Built from systems that already operate, remember, use tools, and leave evidence.

Catalog agents are role-specific products. Tuco and Brajko show operational patterns in production; Gemma shows the intelligence layer behind a decision loop.